About & Contact Us
The address
[email protected]One mailbox, read by one person. No contact form, no chat widget, no ticket queue, no newsletter and no data collection anywhere on this site.
Who reads it
Andrew Wilson, in Edmonton. He writes the pages and answers the mail, and there is nobody else involved — no team, no testers, no plan to turn this into a network of sites.
Why the site got written
One question kept recurring: why does the same swap clear half the board on one stage and nothing at all on the next? The answer turns out to be position rather than luck, and once that is written down properly a great deal else follows from it. Jundravo is what followed.
How long a reply takes
Usually a couple of business days. Anything sent over a weekend or an Alberta statutory holiday is picked up the next working day, so a Friday evening note is normally answered on Monday or Tuesday. If a week goes past with nothing, assume the message went astray and send it again rather than conclude it was ignored.
Worth writing about
- An obstacle that behaves differently from the way the blocker table describes it.
- A correction of any size — a stale detail, a term used loosely, a link that no longer resolves.
- An order for the Blocker Breaking Book, or a question about one already placed.
- A privacy request under PIPEDA or Alberta PIPA: access, correction, withdrawal of consent, deletion.
- A copyright or trade mark matter, handled as set out in the Third-Party Disclaimer.
Not something this mailbox can settle
Anything to do with money, accounts or a broken install is between you, the store and the studio. No message sent here reaches either of them, so those belong in the store’s own support channel — and going there first genuinely saves days rather than being a brush-off.
Publisher
- Andrew Wilson
- 1910 Scotia Place, Edmonton, AB T5J 3G7, Canada
- [email protected]
Independent of Google LLC and of every developer named on the site. Personal information is handled as described in the Privacy Policy.